Shipping policy

At Toolras, we are committed to getting your professional power tools and equipment to you as quickly and safely as possible. Please read our shipping policy below to understand how and when your order will be delivered.

1. Processing Time

  • All orders are processed within 1 to 2 business days (Monday through Friday, excluding public holidays) after receiving your order confirmation email.

  • Once your order has been shipped, you will receive a confirmation email containing your tracking information so you can monitor your package's journey.

2. Shipping Rates & Delivery Estimates

We currently ship exclusively within the United Kingdom. Our standard delivery timeframe is 3 to 5 business days.

  • Standard Shipping (3-5 Business Days):

    • Cost: Calculated at checkout (Free shipping promotions may apply on eligible orders).

    • Estimated Delivery: 3 to 5 business days after dispatch.

3. Shipping Couriers

We partner with reliable and trusted courier services in the UK to ensure your power tools and heavy equipment arrive safely and on time. Depending on the size and weight of your order, it may be shipped via DPD, Royal Mail, Parcelforce, or another specialized freight partner.

4. Order Tracking

Once your item is dispatched, you will receive a tracking link via email. You can use this link to track your shipment in real-time. If you encounter any issues tracking your order, please reach out to our support team at Support@Toolras.co.uk.

5. Address Changes and Incorrect Information

Please ensure that your shipping address is entered correctly at checkout. Toolras cannot be held responsible for packages delayed or lost due to incorrect or incomplete shipping addresses provided by the customer. If you notice an error shortly after placing your order, contact us immediately at Support@Toolras.co.uk so we can update it before dispatch.

6. Delayed Deliveries

While we work hard to ensure all orders arrive within the 3-5 business day window, unforeseen circumstances (such as extreme weather conditions, carrier delays, or peak holiday volumes) may occasionally cause transit delays. If your order is significantly delayed, please contact us and we will investigate the issue with the courier.