Privacy policy

At Toolras, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.toolras.co.uk) and make a purchase. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

1. Information We Collect

We may collect information about you in a variety of ways:

  • Personal Data: Personally identifiable information, such as your name, shipping address, email address, and telephone number, that you voluntarily give to us when you register with the site or when you choose to participate in various activities related to the site (such as placing an order).

  • Derivative Data: Information our servers automatically collect when you access the site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the site.

  • Financial Data: Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we collect when you purchase, order, or request information about our services from the site. Note: All financial data is stored and processed by our secure payment processors (such as Shopify Payments, PayPal, etc.), and we do not store full credit card details on our servers.

2. Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the site to:

  • Create and manage your account.

  • Fulfill and manage purchases, orders, payments, and other transactions related to the site.

  • Email you regarding your account or order status.

  • Respond to customer service requests and support queries.

  • Monitor and analyze usage and trends to improve your experience with the site.

  • Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.

3. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

  • By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

  • Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. *Hia lawla! Hada Privacy Policy professional, m-customize b smiya dyal store Toolras w l-address dyalk, w mtwafaq m3a l-qawanin dyal l-UK u l-GDPR.

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Privacy Policy

Effective Date: August 23, 2026

Store Name: Toolras

Business Address: 1 & 2 Raymond Buildings, London WC1R 5NR, United Kingdom

Contact Email: Support@Toolras.co.uk

At Toolras ("we", "us", or "our"), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.toolras.co.uk or make a purchase from us. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you register on the website, express an interest in obtaining information about us or our products, place an order, or otherwise contact us.

  • Personal Identification Information: Name, billing address, shipping address, email address, and phone number.

  • Payment Information: Payment card details (collected, processed, and stored securely by our third-party payment processors such as Shopify Payments, PayPal, etc.). We do not store full credit card details on our servers.

  • Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform through cookies and similar tracking technologies.

2. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we use information collected about you via the site to:

  • Process your orders, manage payments, and arrange shipping or delivery of your power tools and equipment.

  • Communicate with you regarding your orders, tracking information, customer service inquiries, or updates.

  • Improve our website, product offerings, and marketing performance (including running targeted advertising via platforms like Google Ads and Meta).

  • Protect against fraudulent transactions, monitor against theft, and protect our business.

3. Disclosure of Your Information

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties except in the following circumstances:

  • Service Providers: We share data with third-party vendors who perform services for us, such as payment processing, data analysis, email delivery, hosting services, and shipping/courier partners.

  • Legal Obligations: We may disclose your information where required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

4. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

5. Your Data Protection Rights (Under UK GDPR)

Under United Kingdom data protection laws, you have rights including:

  • Your right of access: You have the right to ask us for copies of your personal information.

  • Your right to rectification: You have the right to ask us to rectify information you think is inaccurate or incomplete.

  • Your right to erasure: You have the right to ask us to erase your personal information in certain circumstances.

  • Your right to restriction of processing: You have the right to ask us to restrict the processing of your information in certain circumstances.

To exercise any of these rights, please contact us at Support@Toolras.co.uk.

6. Cookies

Our website uses cookies and similar tracking technologies to track activity on our service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page.

8. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

  • Email: Support@Toolras.co.uk

  • Address: 1 & 2 Raymond Buildings, London WC1R 5NR, United Kingdom