Refund policy

At Toolras, we strive to ensure you are completely satisfied with your purchase of professional power tools and equipment. This Return and Refund Policy outlines your rights and procedures under United Kingdom consumer law (including the Consumer Rights Act 2015 and Consumer Contracts Regulations).

1. Right to Cancel & Change of Mind (30-Day Return Window)

Under UK regulations, you have the right to cancel your order and return the item for a full refund within 30 days from the day you (or someone you nominate) receive the goods, without giving any reason.

  • Condition of Goods: Items must be unused, in their original packaging, complete with all manuals, accessories, and promotional items, and in a resalable condition.

  • Exclusions: Items that have been heavily used, damaged due to misuse, or modified will not be eligible for a full refund and may be subject to a partial refund or sent back to the customer at their expense.

2. How to Initiate a Return

To start a return, please follow these steps:

  1. Contact our customer support team at Support@Toolras.co.uk with your order number, the item(s) you wish to return, and the reason for the return.

  2. Our team will provide you with a Return Merchandise Authorization (RMA) number and the correct return shipping address depending on the product type.

  3. Safely package the item in its original shipping box to prevent transit damage.

3. Return Shipping Costs

  • Change of Mind / Unwanted Items: If you are returning an item because you changed your mind, you are responsible for paying the return shipping costs. We recommend using a tracked courier service, as Toolras cannot be held liable for items lost or damaged in transit back to us.

  • Faulty, Damaged, or Incorrect Items: If your power tool arrives damaged, defective, or incorrect, Toolras will cover all return shipping costs or provide a prepaid return label.

4. Faulty or Defective Items (Consumer Rights Act 2015)

If your product develops a fault within its warranty period or within 30 days of purchase:

  • Within 30 Days: You are entitled to a full refund or immediate replacement for goods that are faulty, not as described, or not fit for purpose.

  • After 30 Days & Within Warranty: Defective items may be repaired or replaced in accordance with the manufacturer's warranty terms. Please reach out to us at Support@Toolras.co.uk, and we will coordinate the repair or replacement process with you.

5. Refund Processing Time

  • Once your return is received and inspected at our warehouse, we will send you an email notification to confirm receipt.

  • If approved, your refund will be processed automatically, and a credit will be applied to your original method of payment (Credit/Debit Card, PayPal, etc.) within 5 to 7 business days.

  • Note: Depending on your bank or credit card issuer, it may take an additional few days for the funds to reflect in your account.

6. Exchanges

If you need to exchange a tool for a different model or size, the quickest way is to return the original item for a refund (following the steps above) and place a new order for the desired item separately.